Guest Empowerment Specialist

Job Summary

A company is looking for a Guest Empowerment Team Member to enhance the travel experience for guests through digital communication and support.

Key Responsibilities

• Resolve complex situations for guests and provide solutions through digital channels
• Engage in continuous virtual conversations and mentor team members as skills develop
• Research technical difficulties to identify root causes and recommend process improvements

Required Qualifications

• High School Diploma or GED
• Three years of customer service experience
• Basic proficiency with Microsoft Office 365 and typing at 50 WPM
• Flexible availability, including nights, weekends, and holidays
• Must reside within 50 miles of a designated base airport and have reliable internet access