Guest Empowerment Support Manager

Job Summary

A company is looking for a Manager Guest Empowerment Support.

Key Responsibilities

• Oversee the hiring and development of Guest Empowerment Support Supervisors and Team Members
• Partner with internal departments to enhance the Guest experience and set service standards
• Manage department budget and implement success metrics for the contact center

Required Qualifications

• 5+ years of customer service experience
• 3+ years of leadership experience with teams in various communication formats
• Bachelor's degree or equivalent experience in a customer service role
• Ability to type a minimum of 60 WPM
• Must be at least 18 years of age and authorized to work in the US