Guest Experience Manager

Job Summary

To create unforgettable travel experiences, the full-time remote Guest Experience Manager will manage the journey of Charity Trip Winners, coordinating travel details, providing concierge services, and ensuring personalized care throughout their adventures.

Key responsibilities

• Email and phone outreach to Trip Winners to coordinate travel plans and gather feedback
• Manage travel itineraries, including flights, activities, and accommodations, while offering upgrades and add-ons
• Identify opportunities to enhance the guest experience and participate in problem-solving initiatives

Required qualifications

• Experience in product development, design, or a similar role focused on consumer experiences
• Previous experience in the travel industry is a plus
• Proficiency in Google Workspace and familiarity with Hubspot are advantageous
• Strong time management and organizational skills are essential
• Customer service experience, particularly in hospitality, is preferred