Guest Experience Specialist

Job Summary

A company is looking for a Resort Guest Experience & Reservation Specialist.

Key Responsibilities

• Process guest and owner requests, manage call intakes, and ensure accurate billing
• Assist guests with quotes, reservations, and issue resolution while maintaining communication via various software platforms
• Negotiate with online listing platforms to resolve disputes and ensure compliance with company policies

Required Qualifications

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
• Vocational School Degree or Business Certification preferred
• Ability to work flexible hours, including nights, weekends, and holidays
• Advanced computer skills and proficiency in software systems
• Strong customer service orientation and organizational skills