Guest Experience Specialist

Job Summary

A company is looking for a Guest Experience & Reservation Specialist.

Key Responsibilities

• Process guest and owner requests, manage call intakes, and ensure accurate billing
• Assist guests with quotes, reservations, and issue resolution while minimizing losses
• Utilize various software platforms to manage listings and negotiate with online travel agencies

Required Qualifications

• High school diploma or G.E.D.; or one year of related experience and/or training
• Vocational School Degree or Business Certification preferred
• Ability to work flexible hours, including weekends and holidays
• Advanced computer skills and aptitude for software systems
• Strong customer service orientation and skills