Guest Experience Specialist

Job Summary

Working remotely on a full-time hourly basis, the Guest Experience Specialist will manage guest and owner requests, handle a high volume of calls during peak seasons, and ensure accurate billing and reservations while providing exceptional customer service.

Key responsibilities

• Process guest requests, manage call intakes, and assist with quotes, payments, and issue resolution
• Utilize various software platforms to maintain and edit listings and ensure compliance with company policies
• Communicate effectively with guests and negotiate with online travel agencies to resolve disputes

Required qualifications

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
• Proficiency in software platforms such as Airbnb, Booking.com, and VRBO
• Strong customer service orientation and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Advanced computer skills and aptitude for learning new software systems