Guest Relations Supervisor

Job Summary

A company is looking for a Guest Relations & Catering Operations Supervisor.

Key Responsibilities

• Oversee daily operations of the Guest Relations and Catering teams, ensuring service quality and timeliness
• Manage guest inquiries and escalations, ensuring prompt and professional resolution
• Supervise daily catering operations to ensure flawless execution and on-time delivery

Required Qualifications

• Minimum of 5 years of experience in guest service, catering, or hospitality operations
• At least 2 years of people leadership experience
• Proficiency with Salesforce, Monkey Media, OLO, and Google Workspace
• High emotional intelligence and ability to remain calm under pressure
• Bilingual skills are a plus