Guest Services Specialist

Job Summary

A company is looking for a Guest Services Specialist to support guests from pre-arrival through departure in a remote environment.

Key Responsibilities

• Provide timely pre-arrival instructions and respond to guest requests within a 2-hour SLA
• Coordinate with internal teams and service providers to resolve issues and manage service cases
• Participate in team huddles and uphold core values in all interactions

Required Qualifications

• Bachelor's degree in hospitality, business, or a related field preferred
• 3+ years of experience in guest services, hospitality, property management, or corporate housing
• Familiarity with Microsoft Office Suite, Salesforce, or similar CRM systems
• Ability to manage multiple systems and tasks simultaneously
• Proactive and solution-focused mindset, especially in time-sensitive situations