Guest Services Specialist

Job Summary

Resolving customer service issues for travelers, the full-time Guest Services Specialist will assist guests on tour and address post-tour concerns while working remotely from the United States or Canada.

Key responsibilities

• Resolving service issues for customers on tour to minimize post-tour complaints
• Maintaining customer and travel agent satisfaction by clarifying complaints and providing effective solutions
• Identifying trends and quality issues through data collection and analysis for management review

Required qualifications

• A minimum of one year of customer service experience, preferably in a call center environment
• Technical proficiency with computer applications, including Microsoft Office and reservation systems
• Ability to type at least 35 words per minute
• Associate's degree or equivalent experience in customer service, sales, or the travel industry
• Product knowledge of Globus family of brands' services and policies is preferred