Guest Success Manager

Job Summary

A company is looking for a Guest Success Manager to ensure exceptional guest experiences in short-term rental properties.

Key Responsibilities:

• Address and resolve escalated guest complaints and issues promptly and effectively
• Conduct follow-ups with guests post-resolution to ensure satisfaction and gather feedback
• Prepare regular reports on escalated issues, resolutions, and guest satisfaction metrics

Qualifications:

• Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Minimum of 3-5 years of experience in a guest services or customer service role within the hospitality industry
• Proven experience in handling escalated guest issues and providing high levels of customer satisfaction
• Proficiency in using CRM software and other guest management systems
• Flexibility to work evenings, weekends, and holidays as required