Halo ITSM Developer

Job Summary

Seeking a specialized Halo ITSM Developer for a full-time, 6-month remote contract, this role will optimize, configure, and enhance the HaloITSM platform while acting as a technical expert on the Service Desk team.

Key Responsibilities

• Design, build, and optimize complex, automated workflows and IT service processes within the Halo ITSM platform
• Tackle a targeted list of business request items to improve service delivery speed and desk efficiency
• Customize Halo forms, fields, queues, and SLA matrices to match specific organizational logic

Required Qualifications

• Must have direct, hands-on development and configuration experience with HaloITSM
• Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.)
• Proven ability to translate business requirements into clean, automated technical workflows
• Excellent communication skills to collaborate effectively with remote service desk teams and business stakeholders
• Ability to work autonomously in a fast-paced, full-time contract capacity