Hardware Operations Lead

Job Summary

To bring the Home Hub to market, the contract-to-hire Hardware Operations Lead will drive launch readiness across internal teams and external partners, ensuring fulfillment, inventory, warranty, returns, and customer support processes are optimized for a successful customer experience in a fully remote setting.

Key responsibilities

• Lead operational readiness for the Home Hub launch, ensuring critical milestones and dependencies are met
• Build strong partnerships with OEMs and logistics providers to create a seamless fulfillment and customer experience
• Establish metrics and reporting to provide visibility into launch readiness and ongoing operational performance

Required qualifications

• 5+ years of experience in launching or operating consumer hardware products
• Proven experience in cross-functional launch execution with various teams including Product, Engineering, and Marketing
• Strong understanding of fulfillment operations, inventory planning, and post-purchase customer experiences
• Experience in building operational processes, dashboards, and reporting systems
• Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities