Hawaii Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide support for members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and/or providers in a timely manner
• Resolves basic problems and mitigates complaints to prevent escalation
• Documents communications and maintains performance standards in a contact center environment

Required Qualifications

• High School diploma or GED is required
• Entry-level position with little or no previous experience required
• Experience with multitasking using multiple systems and programs is preferred