Hawaii Licensed Customer Service Specialist

Job Summary

As a Hawaii Licensed Customer Service Specialist, the remote Healthcare Customer Service Representative will manage inbound and outbound communications, resolve inquiries using web-based tools, and ensure a seamless customer experience in a fast-paced environment.

Key responsibilities

• Connect with customers via phone, email, chat, and social media to resolve inquiries and concerns
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems