Head of Account Management

Job Summary

A company is looking for a Head of Account Management to lead post-sale customer engagement efforts.

Key Responsibilities

• Drive revenue growth within existing accounts through upselling and cross-selling
• Expand product adoption by partnering with customers to increase utilization of workforce solutions
• Build and execute retention strategies to enhance customer satisfaction and reduce churn

Required Qualifications

• 10+ years of experience in account management, customer success, or client services, preferably in healthcare
• 5+ years of leadership experience managing account teams
• Proven track record of driving revenue expansion and customer retention
• Strong executive presence with the ability to influence senior decision-makers
• Proficiency with CRM platforms, preferably Salesforce