Head of Account Management

Job Summary

A company is looking for a Head of Account Management to lead and optimize their account management function.

Key Responsibilities

• Build, lead, and coach a team of Account Managers for high performance and client satisfaction
• Define and own the account management strategy to drive retention, expansion, and growth
• Develop reporting and analysis frameworks to identify opportunities and guide decision-making

Required Qualifications

• 7+ years of experience in account management, customer success, or partnerships, with 3+ years in a leadership role
• Experience designing and scaling account functions, including playbooks and systems
• Strong analytical skills with the ability to interpret data and develop strategies
• Deep understanding of the media, advertising, or tech ecosystem
• Ability to thrive in fast-paced, ambiguous environments