Head of Account Management

Job Summary

A company is looking for a Remote Head of Account Management - Revenue Management.

Key Responsibilities

• Define and execute the global Customer Success strategy and lead a team of Revenue Account Managers
• Serve as the executive sponsor for key enterprise accounts and manage customer advocacy
• Design and optimize customer journeys and establish reporting capabilities to track performance

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles
• Experience in hotel technology companies and understanding of hospitality revenue management principles
• Proven ability to lead global or multi-regional teams in a SaaS environment
• Strong analytical mindset and exceptional executive communication skills
• Demonstrated success in improving retention and driving adoption