Head of Account Management

Job Summary

A company is looking for a Head of Account Management to lead and scale their Enterprise and Strategic Account Management teams.

Key Responsibilities

• Oversee net revenue retention and growth strategy across the Account Management organization
• Develop and implement operational excellence and best practices for account management
• Coach and develop first-time managers and leaders within the team

Required Qualifications

• 10+ years of experience in enterprise SaaS, customer success, or account management
• 5+ years of experience leading managers and multi-layer teams
• Proven track record of improving net revenue retention and expansion metrics
• Exceptional discipline in forecasting and CRM management
• Strong ability to engage with C-level stakeholders and coach teams on executive alignment