Job Summary
A company is looking for a Head of Onboarding, Delivery, and Support in the United States - Remote.
Key Responsibilities:
- Drive team integration and communication for effective client success
- Lead high-performing teams in onboarding, delivery, and support departments
- Enhance service efficiency, client communication, and product improvements through customer feedback
Required Qualifications:
- Bachelor's or Master's degree in Business Administration, Information Technology, or related field
- 8+ years of leadership experience in customer success or technical support in SaaS or e-commerce
- Strong understanding of e-commerce platforms, digital marketing, and retail dynamics
- Experience with CRM and support software
