Head of Community Management

Job Summary

To drive brand loyalty and community engagement, the full-time Head of Community Management will develop and oversee community management strategies, lead a team of community managers, and collaborate with cross-functional teams in a 100% remote work environment.

Key responsibilities

• Develop and own the community management strategy across all digital platforms
• Set guidelines and standards for community interactions and lead a team of community managers
• Track community health metrics and collaborate with product, customer success, and marketing teams

Required qualifications

• 4+ years of experience in community management or social media strategy
• Proven ability to build and scale engaged online communities
• Strong understanding of community platforms such as Discord, Reddit, Facebook Groups, or Slack
• Experience leading cross-functional initiatives and managing community teams
• Excellent interpersonal skills with a deep understanding of online community dynamics