Head of Community Management

Job Summary

To build and lead a community management strategy, the full-time Head of Community Management will develop guidelines, manage a team of community managers, and collaborate with cross-functional teams to enhance brand loyalty and engagement in a remote environment.

Key responsibilities

• Develop and own the community management strategy across all digital platforms
• Set guidelines and escalation protocols for community interactions
• Lead and coach a team of community managers while tracking community health metrics

Required qualifications

• 4+ years of experience in community management or social media strategy
• Proven ability to build and scale engaged online communities
• Strong understanding of community platforms such as Discord, Reddit, and Facebook Groups
• Experience leading cross-functional initiatives and managing community teams
• Excellent interpersonal skills with a deep understanding of online community dynamics