Head of Community Management

Job Summary

To build and lead a community management strategy that fosters authentic relationships, the full-time Head of Community Management will oversee digital platform engagement, set community interaction guidelines, and manage a team of community managers while working remotely.

Key responsibilities

• Develop and own the community management strategy across all digital platforms
• Set guidelines and standards for community interactions and escalate protocols as needed
• Lead a team of community managers, providing direction and performance feedback

Required qualifications

• 4+ years of experience in community management or social media strategy
• Proven ability to build and scale engaged online communities
• Strong understanding of community platforms like Discord, Reddit, and Facebook Groups
• Experience leading cross-functional initiatives and managing community teams
• Excellent interpersonal skills with a deep understanding of online community dynamics