Head of Community Management

Job Summary

Seeking a Head of Community Management to develop and implement a comprehensive community strategy, the full-time remote position will involve leading a team, fostering brand relationships, and tracking community engagement metrics.

Key responsibilities

• Develop and own the community management strategy across all digital platforms
• Set guidelines and standards for community interactions and manage escalation protocols
• Lead and mentor a team of community managers while collaborating with cross-functional teams

Required qualifications

• 4+ years of experience in community management or social media strategy
• Proven ability to build and scale engaged online communities
• Strong understanding of community platforms such as Discord, Reddit, Facebook Groups, or Slack
• Experience in leading cross-functional initiatives and managing community teams
• Excellent interpersonal skills with a deep understanding of online community dynamics