Head of Creator Support

Job Summary

A company is looking for a Head of Creator Support to manage and enhance the creator support organization.

Key Responsibilities

• Own the end-to-end creator support function, including team management and process optimization
• Design and improve support workflows while remaining hands-on with complex tickets and escalations
• Optimize the Zendesk ecosystem and implement an AI-first approach to enhance support efficiency

Required Qualifications

• 4-7+ years of experience in customer support or creator support roles with increasing responsibility
• Experience shaping support organization components such as workflows, tooling, and metrics
• Proven ability to balance strategic leadership with hands-on execution in support operations
• Strong experience with Zendesk, including automations and help center workflows
• Metrics-driven mindset with the ability to define and improve key support metrics