Head of Credit Card Management

Job Summary

A company is looking for a Head of Account Management, Credit Card.

Key Responsibilities

• Own cardholder onboarding, engagement, and value management across the credit card member lifecycle
• Manage existing cardholder portfolio, focusing on spend engagement, balance stimulation, and payment behaviors
• Drive customer engagement strategies and collaborate with cross-functional teams to enhance product experience and manage credit risk

Required Qualifications

• 10+ years of experience preferred
• Credit card customer management experience
• Sound understanding of credit card economics and credit risk dynamics
• Quantitative undergraduate degree
• Proficiency in SQL/Python