Head of Customer

Job Summary

A company is looking for a Head of Customer based in San Francisco or Remote.

Key Responsibilities:

• Engage, retain, and grow individual and self-serve customers at scale
• Build and execute strategies to engage, retain, and grow mid-market and enterprise customers
• Build and lead a high-performing customer organization

Required Qualifications:

• 12+ years of professional experience, with 5+ years of experience leading distributed customer teams
• Deep experience with B2B SaaS and end-user technology spaces
• Customer-centric mindset and cross-functional leadership skills
• Ability to take ownership and act with 100% responsibility
• Strong communication and stakeholder management skills