Head of Customer Experience

Job Summary

A company is looking for a Head of Customer Experience to lead the evaluation, redesign, and continuous optimization of customer engagement.

Key Responsibilities

• Own the end-to-end customer journey and identify friction points
• Improve conversion rates and redesign approval communications
• Evaluate lead channels and tailor customer experiences accordingly

Required Qualifications

• 8-12 years of experience in customer experience or related fields
• Proven track record in improving conversion and engagement metrics
• Strong analytical skills and data-driven decision-making
• Hands-on execution mindset with experience leading cross-functional initiatives
• Experience in fintech, lending, or regulated consumer industries is preferred