Head of Customer Experience

Job Summary

A company is looking for a Head of Customer Experience.

Key Responsibilities

• Lead Customer Success and Technical Support organizations, including managing teams
• Develop and implement customer experience strategies for enterprise growth
• Act as the executive voice of the customer, providing insights to Product and Engineering teams

Required Qualifications

• Significant experience in leading Customer Success or Technical Support teams in a high-growth B2B SaaS environment
• Experience managing technical customer-facing roles such as Technical Support Engineers or Customer Success Managers
• Proven ability to build or transform post-sales operating models for enterprise customers
• Strong metrics-driven approach to assess customer health and team performance
• Familiarity with AI applications to enhance customer experience and team productivity