Head of Customer Experience
Job Summary
Leading the Customer Experience team, the full-time Head of Customer Experience will define and execute the post-sale customer strategy, leveraging AI and automation to enhance customer journeys and improve retention while working remotely.
Key responsibilities
- Develop and implement a Customer Experience strategy aligned with Product-Led Growth and Sales models
- Optimize the end-to-end customer journey, ensuring a seamless experience across all touchpoints
- Champion the use of AI and automation to enhance customer support and operational efficiency
Required qualifications
- 10+ years of experience in Customer Experience, Customer Success, or Customer Operations within a B2B SaaS environment
- 5+ years of leadership experience managing customer-facing functions
- Proven track record of improving customer retention and satisfaction metrics
- Experience implementing AI and automation strategies to enhance customer outcomes
- Strong analytical skills with a focus on data-driven decision-making
Complete Job Description
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