Head of Customer Experience Operations

Job Summary

A company is looking for a Head of Global Customer Experience Operations.

Key Responsibilities

• Own and evolve the global operating framework for the Customer Experience organization
• Partner with leadership to improve visibility and performance across Customer Success, Delivery, Education, and Support
• Lead the Customer Experience Operations function, focusing on analytics, planning, and continuous improvement

Required Qualifications

• 10+ years of experience in Customer Success Operations, Revenue Operations, or related strategic operations roles
• Strong experience in SaaS or recurring-revenue business models
• Proven success in building operational frameworks and metrics for customer-facing organizations
• Ability to work cross-functionally across various departments
• Strong operational rigor in forecasting, planning, and process improvement