Head of Customer Growth

Job Summary

Leading the strategy for customer growth, the full-time remote Head of Customer Growth will manage net revenue retention, expansion revenue, and overall customer health while building a high-performing organization focused on driving long-term customer value.

Key responsibilities

• Own Net Revenue Retention (NRR), renewals, and customer growth performance, executing Pebl's customer growth strategy
• Lead the Account Management organization to ensure long-term customer success and proactive risk management
• Recruit and develop a high-performing team while establishing scalable operating models and performance frameworks

Required qualifications

• Proven experience in customer growth, account management, or a related field
• Strong understanding of revenue retention strategies and customer relationship management
• Experience in leading teams and driving organizational performance
• Ability to collaborate across departments to influence business outcomes
• Expertise in product adoption and customer value realization