Head of Customer Operations

Job Summary

A company is looking for a Head of Global Customer Operations Revenue & Adoption.

Key Responsibilities

• Drive revenue and adoption programs aligned with strategic goals and transform support channels into growth engines
• Leverage AI and analytics to identify and nurture revenue opportunities and operationalize insights into growth campaigns
• Empower teams through training and enablement programs to enhance customer engagement and adoption metrics

Required Qualifications

• Proven experience in AI data insights, customer operations, and growth strategy
• Strong background in AI-driven analytics and automation
• Ability to translate AI insights into measurable business outcomes
• Experience leading pilots and experimentation frameworks for adoption
• Deep understanding of AI's role in sales enablement and product adoption