Head of Customer Success

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, May 07, 2024
This job expires in: 8 days

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities:
  • Develop and implement a comprehensive customer success strategy aligned with company goals and objectives
  • Manage key client activities including implementation, onboarding, and ongoing customer success
  • Drive key Customer Success outcomes such as identifying trends, increasing renewal rates, and reducing churn
Required Qualifications:
  • 7+ years of Customer Success experience at a technology startup; 3+ years in a leadership role
  • Minimum of 5 years of experience in customer success, ideally in the employer benefits channel
  • Established network of professional contacts in the employer benefits space
  • Passion, experience, and/or genuine interest in LGBTQ+ healthcare
  • Prior experience working in a high-growth, growth-stage startup environment

COMPLETE JOB DESCRIPTION

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