Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities:

• Develop and implement a comprehensive customer success strategy aligned with company goals and objectives
• Manage key client activities including implementation, onboarding, and ongoing customer success
• Drive key Customer Success outcomes such as identifying trends, increasing renewal rates, and reducing churn

Required Qualifications:

• 7+ years of Customer Success experience at a technology startup; 3+ years in a leadership role
• Minimum of 5 years of experience in customer success, ideally in the employer benefits channel
• Established network of professional contacts in the employer benefits space
• Passion, experience, and/or genuine interest in LGBTQ+ healthcare
• Prior experience working in a high-growth, growth-stage startup environment