Head of Customer Success

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jul 09, 2024
This job expires in: 22 days

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities:
  • Develop and execute customer success strategies to enhance client satisfaction and retention
  • Oversee the delivery of high-quality story assets tailored to client needs
  • Collaborate with product managers to improve internal processes affecting client deliverables

Required Qualifications:
  • 5-8 years experience in customer success, revenue operations, or customer operations
  • Strong understanding of customer success and sales metrics
  • Strong analytical and problem-solving skills using data and analytics
  • Management experience is a plus
  • Experience with ClickUp and Hubspot is a plus

COMPLETE JOB DESCRIPTION

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