Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success (European based- Ideally Switzerland).

Key Responsibilities

• Define and execute the Customer Success strategy to support retention, expansion, and growth objectives
• Build, coach, and scale a high-performing Customer Success team with clear performance metrics
• Collaborate with development and IT teams to enhance CRM and client-facing tools for improved customer management

Required Qualifications

• Proven experience in leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors
• Demonstrated success in driving B2B client growth through strategic support and value creation
• Strong analytical skills with the ability to transform complex data into actionable strategies
• Experience in collaborating with development/IT to improve tools and workflows
• Fluent in English, with proficiency in Portuguese or Spanish as a plus