Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Architect and execute the long-term vision for Customer Success, including customer journeys and engagement models
• Lead and grow a team of Customer Success Managers, fostering a culture of ownership and innovation
• Act as the voice of the customer, collaborating with Sales, Marketing, Product, and Engineering to influence decisions

Required Qualifications

• 5+ years of experience in Customer Success within a high-growth B2B SaaS company, preferably with technical products
• Experience with technical products and familiarity with databases, particularly Postgres or SQL
• Proven ability to hire, coach, and lead diverse teams across different geographies
• Strong technical acumen to engage in discussions about infrastructure and architecture
• Ability to inspire confidence in executive settings while being hands-on with customer challenges