Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Build deep understanding of the product, customers, and their goals to become a trusted advisor
• Lead and scale the Customer Success function, focusing on specialization and operational efficiency
• Own the renewal process, drive customer adoption, and manage customer support coverage

Required Qualifications

• 6+ years in Customer Success or Account Management, with 2+ years in leadership roles
• Proven track record of managing retention outcomes and complex renewals
• Strong analytical skills with the ability to build and run processes
• Experience working cross-functionally with Product and Engineering teams
• Willingness to travel domestically (up to 30%) as needed