Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Coordinate and drive the cross-functional focal areas of the Customer Success initiative
• Manage feedback programs to enhance customer satisfaction and drive change
• Oversee the day-to-day operations of the Customer Success team, ensuring desired outcomes are achieved

Required Qualifications

• Proven experience leading a Customer Success team with a focus on strategic planning and operational execution
• Strong track record of increasing Net Retention Revenue (NRR)
• Knowledge in defining strategy and scaling execution in customer success focal areas
• Experience in establishing and overseeing customer satisfaction programs
• Fluency in English with excellent communication skills