Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Lead Customer Success and Customer Support as an integrated post-sales function
• Own customer outcomes across retention, renewals, expansion, and support
• Build scalable operating processes to reduce churn and provide visibility into customer health

Required Qualifications

• 8+ years of leadership and people management experience in B2B SaaS Customer Success
• Direct ownership of retention, renewals, or post-sale revenue outcomes
• Strong judgment in customer escalations and executive communication
• Proven ability to build scalable post-sales operating models
• Working knowledge of tech-stack including SFDC, Slack, Gong, Jira