Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success to lead and scale their Customer Success organization.

Key Responsibilities

• Lead and develop a high-performing Customer Success team to meet revenue and retention goals
• Own Net Revenue Retention (NRR) targets, reducing churn and driving expansions
• Optimize customer journeys and enhance onboarding, adoption, and long-term success

Required Qualifications

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role in a B2B SaaS environment
• Proven track record in driving customer retention, expansion, and satisfaction
• Strong leadership skills with the ability to inspire a high-performing team
• Data-driven mindset with expertise in customer success metrics
• Experience with customer success tools and CRMs