Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Ensure customers successfully operationalize data inside their platforms
• Act as the technical and operational escalation point for important accounts
• Design and own the support model for large, always-on platforms

Required Qualifications

• 8-12 years of experience in customer success, solutions engineering, or technical operations
• Deep familiarity with freight, transportation, logistics, or supply chain systems
• Strong technical aptitude with APIs, SQL, and debugging distributed systems
• Experience supporting B2B platforms with uptime, reliability, and SLA expectations
• Calm under pressure and comfortable owning issues end-to-end