Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success to lead their customer success function.

Key Responsibilities

• Define and execute the Customer Success strategy aligned with company objectives
• Oversee onboarding, adoption, renewal, and expansion processes while monitoring customer health metrics
• Drive net revenue retention and collaborate with Sales and Marketing for growth opportunities

Required Qualifications

• 7+ years' experience in Customer Success, Account Management, or related leadership roles
• Proven experience scaling Customer Success teams in a SaaS environment
• Strong commercial acumen with a track record of driving retention and expansion
• Data-driven mindset with the ability to translate insight into action
• Experience leading remote or distributed teams