Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success, US.

Key Responsibilities

• Own the US Customer Success strategy, focusing on retention, adoption, expansion, and customer satisfaction
• Lead a high-performing Customer Success team and establish clear operating metrics
• Develop scalable Customer Success programs and standardize customer lifecycle stages

Required Qualifications

• 10+ years of experience in Customer Success, Consulting, or Enterprise SaaS leadership roles
• Proven success in leading Customer Success teams in a B2B SaaS environment
• Experience managing complex enterprise customers and executive relationships
• Deep understanding of customer lifecycle management and CS metrics
• Experience building scalable CS processes and teams in high-growth companies