Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success to lead their Customer Success team and drive long-term customer value.

Key Responsibilities

• Drive Customer Success outcomes by managing customer health and value across accounts
• Lead and support a team of Customer Success Managers through mentorship and development
• Collaborate cross-functionally to ensure a seamless customer experience and provide strategic input on customer success programs

Required Qualifications

• 5+ years of experience in Customer Success or a similar customer-facing role
• Experience managing and growing customer relationships, preferably in a SaaS environment
• Leadership experience, including mentoring or managing team members
• Analytical and process-oriented mindset with a focus on customer goals and strategies
• Experience working on data management projects, such as data warehousing or analytics