Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success (Remote - Work from Anywhere).

Key Responsibilities

• Develop and execute customer success strategies aligned with business objectives
• Manage and coach the Customer Success team, fostering a culture of accountability and service excellence
• Optimize systems and processes for effective customer support while ensuring compliance with regulatory standards

Required Qualifications

• 7+ years of experience managing client-facing teams in a financial services environment
• Proven track record of managing a P&L or revenue target
• Deep understanding of client onboarding processes and regulatory requirements (KYC/AML)
• Experience driving operational change and process adoption
• Previous experience in crypto or strong personal interest and knowledge is beneficial