Head of Customer Success
Job Summary
Leading a global team of Customer Success Managers, the fully remote Head of Customer Success will manage, coach, and develop the team while owning customer escalations and operationalizing strategic changes to ensure smooth day-to-day operations.
Key responsibilities
- Manage, coach, and develop a team of 10-15 Customer Success Managers
- Own customer escalations end to end and provide senior support during calls
- Operationalize changes from Customer Success leadership to ensure effective implementation
Required qualifications
- Background as an enterprise Customer Success Manager with experience in the role
- At least 2 to 3 years of people management experience in Customer Success
- Strong accountability for managing people and customer situations
- Highly operational working style with attention to detail
- Proven ability to execute change effectively and reliably
Complete Job Description
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