Head of Customer Success Operations

Job Summary

A company is looking for a Head of Global Customer Success Operations.

Key Responsibilities

• Own and evolve the global operating framework for the Customer Experience organization
• Partner with leadership across various functions to improve visibility and operational effectiveness
• Lead and build the Customer Experience Operations function, ensuring strong execution and continuous improvement

Required Qualifications

• 10+ years of experience in Customer Success Operations or related strategic operations roles
• Strong experience in SaaS, subscription, or recurring-revenue business models
• Proven success in building operational frameworks and metrics for customer-facing organizations
• Strong analytical skills with the ability to translate data into actionable insights
• Ability to work cross-functionally across various departments