Head of Customer Support

Job Summary

A company is looking for a Head of Customer Support.

Key Responsibilities

• Lead and scale the customer support function, ensuring excellent service across all channels
• Build and manage a high-performing team, including hiring, training, and career development
• Design support operations to enhance efficiency and establish key performance indicators for continuous improvement

Required Qualifications

• 6+ years of experience in customer support at SaaS companies, with 2+ years in a leadership role
• Demonstrated ability to build and scale support teams in high-growth startup environments
• Experience with modern support platforms like Front, Zendesk, or Intercom
• Strong analytical skills for data-driven decision-making and process improvements
• Customer-obsessed mindset with a passion for building scalable systems and processes