Head of Delivery

Job Summary

A company is looking for a Head of Delivery to oversee the post-sale customer lifecycle and ensure enterprise clients achieve lasting value from the platform.

Key Responsibilities

• Lead end-to-end implementation engagements for enterprise clients, ensuring on-time delivery and high client satisfaction
• Build scalable onboarding methodologies and manage a portfolio of concurrent implementation projects
• Oversee the customer support function and develop tailored success plans for strategic enterprise accounts

Required Qualifications

• Extensive experience in high-growth B2B SaaS environments
• Proven ability to build and refine processes from the ground up
• Experience managing complex enterprise relationships
• Strong understanding of professional services and customer success practices
• Ability to develop pricing models and resource plans as the company scales