Head of Digital Experience

Job Summary

Leading the consumer digital banking experience, the full-time Head of Digital Experience will manage online and mobile account opening, onboarding, servicing, and performance metrics while building a dedicated digital experience organization in a remote setting.

Key responsibilities:

• Own the multi-year roadmap for consumer digital banking, including investment case and operating model
• Establish a performance scorecard for account production, deposit balances, and digital adoption
• Build and lead the digital experience organization, including hiring experience owners and establishing quality standards

Required qualifications:

• Undergraduate Degree in marketing, business, or a related field
• 15+ years in digital product management or consumer digital experience, including senior leadership roles
• Demonstrated ownership of consumer digital account opening or banking platform experiences with measurable outcomes
• Experience building a digital product or experience function and hiring relevant talent
• Working knowledge of risk, compliance, privacy, and accessibility requirements in consumer digital channels